Privacy Policy

1. Who we are

Clothier Training and Consultancy Ltd is a private limited company registered in England and Wales under company number 15708246. Our registered office is 55 Geddington Road, Peterborough, England, PE2 9SH.

For the purposes of UK data protection law, Clothier Training and Consultancy Ltd is the data controller for the personal information described in this policy.

You can contact us about privacy or data protection at [email protected].

2. Information we collect

Depending on how you interact with us, we may collect:

• your name and contact details, including your email address and telephone number;

• your organisation and job title or role;

• information about the organisation or care group you work with;

• information you provide about the support you are looking for, your situation and preferred timing;

• consultation and appointment information;

• correspondence and other information you provide when communicating with us; and

• technical information that may be collected automatically when you use our website, such as your device, browser, IP address and website interaction information.

Please do not provide names or other information that identifies individual residents, service users or patients, or disclose their health information, through our website enquiry forms.

3. Where we obtain information

We usually receive personal information directly from you when you complete an enquiry form, book a consultation, email us, speak to us or engage our services.

We may also receive business contact information through referrals, from the organisation you work for, or from publicly available professional sources such as company websites or LinkedIn.

4. How we use your information

We may use personal information to:

• respond to enquiries and understand the support you are looking for;

• arrange and manage consultations;

• prepare proposals and discuss potential services;

• provide and manage services where we are engaged;

• communicate with clients and prospective clients;

• maintain appropriate business, contractual and financial records;

• operate, maintain and secure our website and business systems; and

• comply with legal and regulatory obligations.

5. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on:

Legitimate interests, where it is necessary to respond to genuine business enquiries, manage professional relationships, operate and protect our business systems and develop our business, provided those interests are not overridden by your rights and interests.

Contract, where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legal obligation, where we need to process or retain information to comply with a legal requirement.

Consent, where we specifically ask for your permission and consent is the appropriate lawful basis. Where we rely on consent, you can withdraw it at any time.

6. Who we share information with

We do not sell your personal information.

Where necessary, we may share information with trusted service providers that support our business, including providers of CRM, website, enquiry forms, appointment booking, email, calendar, video meetings, hosting, domain and IT services. These may include HighLevel or LeadConnector, Microsoft 365 and Cloudflare.

We may also share information with professional advisers such as accountants or legal advisers, and with regulators, courts, law enforcement or other authorities where required by law.

We only share information where there is an appropriate reason to do so and limit access to what is reasonably necessary.

7. International data transfers

Some of the technology providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

8. How long we keep information

We only keep personal information for as long as it is reasonably required for the purposes for which it was collected.

Where you make an enquiry but do not become a client, we will generally retain your enquiry information for up to 24 months after our last meaningful contact with you, unless there is a legitimate or legal reason for retaining it for longer.

Where an enquiry results in a client relationship, some information may need to be retained for longer where this is reasonably necessary for providing our services, maintaining contractual or business records, meeting legal, accounting or regulatory requirements, or dealing with potential queries, disputes or claims.

We periodically review the personal information we hold and delete or anonymise information that is no longer required.

9. Your data protection rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• ask for access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete personal information in certain circumstances;

• ask us to restrict how we use personal information in certain circumstances;

• object to certain uses of your personal information; and

• receive certain personal information in a portable format where the right to data portability applies.

You have the right to object to processing based on our legitimate interests. If you wish to exercise this or any other data protection right, please contact us using the details above.

We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals.

10. Cookies and website technology

Our website may use cookies and similar technologies that are necessary for the website and its services to operate correctly and securely.

If we use non-essential analytics, advertising or similar cookies that require consent, we will provide an appropriate choice before using them where required by law.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, services, systems or legal obligations. The date at the top of this page will show when it was last updated.